Support

Welcome to the support page of GabSoftware!

Supported products

GabSoftware provides free and paid support for the following products :

  • Applications
  • Libraries
  • Scripts
  • Websites

If you meet any problem about the above categories, feel free to contact us. If you are willing to pay for help, say it clearly so that we do not miss it and process your request with a high priority.

You can copy and paste the following email structure for your support request :

Product name
<Insert product name here>

Product version
<Insert product version here>

Description of the issue, what happened ?
<insert description of the issue here>

What should have happened if it worked correctly ?
<insert answer here>

How to reproduce the problem ?
<insert answer here>

Operating system
<insert your operating system here>

Screen-shot of the problem
<insert your screen-shot here>

We will process and answer your request as fast as possible. In order to speed up the process, please conform to the email structure described above.

Free and paid support

GabSoftware provides free products developed on the developer free time. We propose two kinds of support: Free and Paid support.

Free support

  • Low priority
  • Sometimes slow
  • On developer free time

Paid support

  • High priority
  • As fast as possible
  • I will plan some time to process your support request
  • Price depends of the amount of work to be done, and can be fixed or hourly
  • We can use the oDesk application if you want to be sure that an hour paid is an hour worked.

Notes

Prior to sending any support request about a WordPress plugin that does not work as expected, please do the following:

  1. Deactivate other plugins and see if it works. If yes, then activate the other plugins one by one until you find the faulty one.
  2. Open your wp-config.php file in the root of your WordPress installation and add or change the following lines:
    define('WP_DEBUG', true);
    error_reporting( E_ALL | E_STRICT );
    ini_set('display_errors', 1);
  3. Once done, save the file, then tell me about any errors, warnings and notices you may see

Notes to native English speakers

I have been told sometimes that I sound arrogant and/or cold in my answers. If that is your feeling, please accept my apologies. I’m not sounding arrogant by will, that’s  mostly due to the fact that I am not a native English speaker, so it’s not an easy thing to use the proper tone in my answers. I also tend to give the shortest answer without bells and whistles, like I usually do in French. That can create a feeling of coldness, but keep in mind that it’s not my goal. Thank you for your understanding!

View Comments (56)

  • HI, I have on one blog the old Counterize II Version. What happens when I deactivate it an then install your NEW Counterize? What will happen with the databank? Will it crash or will nothing happen, so that I can use the new one on the blog?
    And what about the old datas. Will the new one use the old one, or creates it new database in the old one?
    You make a great job, thank you for helping.
    Magnus from Germany

  • Bonjour,

    J'ai cru comprendre ue tu étais francais? j'espère ne pas me tromper.

    J'utilise (avec grandplaisir, merci a toi et à tes contributeurs) Counterize sous wordpress 3.3.1 et tout fonctionne parfaitement sauf que:

    Counerize collecte les statistiques emanant de l'adresse IP "::1" la boucle locale en ipv6 selon ce que j'en sais, il y a-t-il un moyen d'éviter ceci dans counterize ?

    Je perfererai éviter de désactiver l'ipv6 sur mes machines...

    Merci et encore bravo pour ce plugin!

    Pier B.

    • Bonjour,

      En effet je n'ai pas géré l'IPv6 dans la liste d'exclusion d'IP. Je devrais ajouter le support de l'IPv6 dans une prochaine version. Dans la version actuelle, ce n'est malheureusement pas possible. Comme je suis assez occupé depuis quelques mois, si vous souhaitez participer au développement pour ajouter le support de l'IPv6, vous êtes le bienvenu ;)

      • Bonjour,

        C'est avec plaisir que je participerai au developement si mes compétences n'était pas aussi faibles...

        Je jetterai un oeil au cas ou, mais....

        Merci pour ton travail quoiqu'il en soit.

        Pierre B.

  • My website running Wordpress 3.3.2 has the wordpress SQL database named tvswp not the standard wp. I am getting the following errors when activating counterize plugin:

    Warning: session_start() [function.session-start]: open(/tmp/sess_56e6a9480fa1afe8ac30a25e96f4dc16, O_RDWR) failed: Permission denied (13) in /home/tvs/public_html/Wordpress/wp-content/plugins/counterize/counterize.php on line 16

    Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/tvs/public_html/Wordpress/wp-content/plugins/counterize/counterize.php:16) in /home/tvs/public_html/Wordpress/wp-content/plugins/counterize/counterize.php on line 16

    Is the name of the database the problem and if so how can I get counterize to work with my SQL database? Thanks!

    • Hi!

      Sorry for the delay,

      This is probably caused by wrong permissions set to the Counterize directory. Double check the permissions and ensure that Counterize has read and write permissions.

  • Product: Counterize

    Version: 3.1.3

    Problem: I am not getting any data for the exit page fields, can you please inform me how I can get Counterize to display the exit pages as this is important to me.

    Highest regards,

    Phil L

    • Hi,

      Is your website an internal website ? If yes, you will need the browsers to have JavaScript enabled to make it work.

      If your website is public on the Internet, I would need more informations such as your website URL, so that I can check if everything is right.

  • Hello,

    I installed it yesterday, click, click and click just using the builtin installer from wordpress. I get nothing after two days, it says there's no data in the database - You can't see stats until you have data. I mean, at least it should show my own IP. Of course, it was activated.

    Is there anything else that I should have done ? there is no Readme as to extra instructions needed.

    thank you

    • Hi Alvar,

      By default Counterize filters your own browsing. Is your website public on the Internet or local to your dev machine?

  • Counterize 3.4.2

    Is there a way to archive past stats? If I must do a backup, how do I do that?

    Thanks,
    B

  • Hello,
    I would like to ask question : where i can see the result of the report ?
    When i click on report now (after visiting the site few times ) i get to my email the massage :
    There's no data in the database - You can't see stats until you have data.
    Pls advise

  • Hello everybody,

    Since two days my counterized started to send me hundreds of mails of weekly report... Do you know how to interrupt that?

    Thanks
    F

  • Hello everybody,

    Since two days my counterized has started to send me hundreds of mail of weekly report...Do you know how to interrupt that?

    Thanks

    F

  • My Counterize History doesn't list stats completely and in real time anymore. Is there a bug or something? :(

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