Support

Welcome to the support page of GabSoftware!

Supported products

GabSoftware provides free and paid support for the following products :

  • Applications
  • Libraries
  • Scripts
  • Websites

If you meet any problem about the above categories, feel free to contact us. If you are willing to pay for help, say it clearly so that we do not miss it and process your request with a high priority.

You can copy and paste the following email structure for your support request :

Product name
<Insert product name here>

Product version
<Insert product version here>

Description of the issue, what happened ?
<insert description of the issue here>

What should have happened if it worked correctly ?
<insert answer here>

How to reproduce the problem ?
<insert answer here>

Operating system
<insert your operating system here>

Screen-shot of the problem
<insert your screen-shot here>

We will process and answer your request as fast as possible. In order to speed up the process, please conform to the email structure described above.

Free and paid support

GabSoftware provides free products developed on the developer free time. We propose two kinds of support: Free and Paid support.

Free support

  • Low priority
  • Sometimes slow
  • On developer free time

Paid support

  • High priority
  • As fast as possible
  • I will plan some time to process your support request
  • Price depends of the amount of work to be done, and can be fixed or hourly
  • We can use the oDesk application if you want to be sure that an hour paid is an hour worked.

Notes

Prior to sending any support request about a WordPress plugin that does not work as expected, please do the following:

  1. Deactivate other plugins and see if it works. If yes, then activate the other plugins one by one until you find the faulty one.
  2. Open your wp-config.php file in the root of your WordPress installation and add or change the following lines:
    define('WP_DEBUG', true);
    error_reporting( E_ALL | E_STRICT );
    ini_set('display_errors', 1);
  3. Once done, save the file, then tell me about any errors, warnings and notices you may see

Notes to native English speakers

I have been told sometimes that I sound arrogant and/or cold in my answers. If that is your feeling, please accept my apologies. I’m not sounding arrogant by will, that’s  mostly due to the fact that I am not a native English speaker, so it’s not an easy thing to use the proper tone in my answers. I also tend to give the shortest answer without bells and whistles, like I usually do in French. That can create a feeling of coldness, but keep in mind that it’s not my goal. Thank you for your understanding!

View Comments (56)

  • Counterize II
    Version 3.0.1

    Is there anyway to only allow admins to see stats and not authors or contributors?

  • Hi Steven,

    Yes, if you upgrade to the latest version of Counterize (3.0.33). Counterize II is not supported anymore.

  • Hey, I'm using Counterize II Version 3.0.1 in multiple wordpress installations which are hosted on different servers.
    In one wordpress it is working fine, in another it's not collecting any data. As you were asking Ron whether there are database-entries I just looked it up and: yes, the mentioned tables do exist.
    Must be any server security issue, but how can I find out which one? :)
    And where should the error code for your advice to enable debugmode in wordpress appear?
    I added the following to my index.php but did not see any errors displayed:

    define( ‘WP_DEBUG’, true );
    error_reporting( E_ALL | E_STRICT );
    ini_set(‘display_errors’, 1);

    Thanks for help,

    regards Julian

    • Hi Julian,

      You have to add those lines on top of your wp-config.php, or it may not have the desired effect.

  • hi i'm using Counterize Version 3.0.33, but the data switches to the New day at 8pm each night... how do i fix this and change it so it does it at midnight? My wordpress clock is set to the correct time zone by the way. Help please

    • Hi Jason,

      WordPress being set to the correct timezone is one thing, but what about the web server itself? I'm using PHP to generate the queries, and I use the local time.

  • hello,

    Very strange.
    I installed counterize on my test domain and everything worked great.
    No changes. Just clicked Activate and it ran.

    I went to my production domain, installed and activated. Nothing.

    Empty database.

    I removed and reinstalled twice. Nothing
    Went back to the test Domain, remove and reinstalled.
    Works perfect.

    I went to MySQL admin on the production domain.

    All 6 wp_counterize folders are there.

    Stumped...

    Thanks

    Luke

  • Counterize ll has been installed for quite some time on our blog and it

    recently stopped showing the figures for:
    Visits based on day of month (only this month)
    0
    (It shows zero)

    Can you help us with this issue? We will be happy to make a
    donation for your services.

    We have uninstalled, and reinstalled the plugin and it says it is
    up to date.

    We now uninstalled Counterize ll and installed Counterize 3.0.33
    and it does exactly the same thing - which is it shows no stats for
    the day of the month totals.

    Any suggestions?

    Thank you!

    Debbie

  • Hi
    I installed counterize 3.1.0 and as soon as I activated it it comes up with a message saying it cannot be run because it has caused a fatal error and has this message -

    Warning: session_start() [function.session-start]: SAFE MODE Restriction in effect. The script whose uid is 670 is not allowed to access /tmp owned by uid 0 in /home/spanishf/public_html/wp-content/plugins/counterize/counterize.php on line 30

    It also puts about 10 copies of the same plugin in my plugin list all of which are old versions which need updating. They all disappear if I delete the plugin. How do I fix this?

    • Hi Tristan,

      I'm sorry to answer that I do not know where the problem comes from. Are you running PHP in safe mode ?
      I do not think that Counterize uses the /tmp directory, by the way.

      • ...in the meantime i changed php savemode to OFF and your Counterize plugins work ! Maybe it helps you to advise users about it...

        Best regards !

      • Hello,

        Product name

        Product version

        i have installed the plugins in one of my website, it works well (WP 3.3.2 english version)... then i installed them to my other website (WP 3.3.1 french version) but when i want to check the website, i have the same error message :

        "Warning: session_start() [function.session-start]: SAFE MODE Restriction in effect. The script whose uid is 528 is not allowed to access /tmp owned by uid 0 in /home/igorlasz/public_html/vihegay/wp-content/plugins/counterize/counterize.php on line 16

        Fatal error: session_start() [function.session-start]: Failed to initialize storage module: files (path: ) in /home/igorlasz/public_html/vihegay/wp-content/plugins/counterize/counterize.php on line 16

        My server is running under PHP safe mode but it is valid for both websites, so i do not think if that is the problem...

        Do you have an idea, please try to help me (us) !
        Thanks in advance

  • Help,
    I not a programer I just want to display my total hits for the site in my blog. Is there some quick code cheat just to extract it. I'm using Wordpress.

    Thanks,
    GaTo

    • Hi GaTo,

      In the current version of Counterize, it is only possible to insert graphs in pages or posts.

      If you need a counter such as "1234 visitors" as in the bottom of my website, you can use the following code in your footer.php:

       visitors
      

      0 is for "since forever" and 3600 is for "count only one visit if the same visitor visit the website less than 3600 seconds after the initial visit". Both values are optional.

      If you want to display a counter for the current page/post, you can use the following code:

      This page has been viewed times.

      If you want to display this in a widget, please use the PHP widget.

      Note that in the upcoming version of Counterize it will be possible to add counters directly into pages and posts using the [[counterize]] shortcode.

          • Hi Nate,

            You can go to your plugins page and enable the Counterize plugins you need.

            Then in the Counterize settings, if you want to track visitor's IP address, be sure to check the corresponding option.

            Once that is done, wait a little (24-48 hours) before you can see anything interesting in your stats. Counterize should add its own menu in your Dashboard. Just click on the page you want to see the related stats. Don't worry, Counterize doesn't display any stats to your visitors by default, but you can do it if you want.

          • Gabe
            I'm a brand new wordpress user. I installed Counterize, but don't know what to do next. I can't find any instructions, just the settings page. Can you please direct me to instructions to get me going?
            I put my site IP address in filter, but nothing happens.
            From the posts above it appears that the counter and charts(?) appear on the page my viewers will see. I would not want that on my pages. Can I view stats on a separate page or program that only I would have access to?
            Thanks
            Nate

  • I am using Counterize II with my WordPress blog for just over a month and have been loving the data - thank you! I have had one small problem that started about 48 hours ago - my total unique hits is no longer going up each time I get a new unique hit. For example if this morning my total unique hits was 500 and then I received 25 unique hits, my total unique hits may only be showing 517. Any idea how to fix this?

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